What kind of evaluation and skills tests do you conduct?
For some positions, there are specific certifications or education that must come along with any candidate. With others, a job knowledge or skills test could be a good indicator of suitability for the job.
There are a number of tools out there, such as Vervoe, that provide good insight into the real applicable skills of a candidate beyond their paper credentials. A good staffing service will use one of these tools or some in-house success measurement tool. They should be able to share these types of tests with you and show you some proof of their effectiveness
In addition to tests that are directly related to the work the candidate will be doing, a lot of staffing services also conduct personality tests, cognitive tests, integrity tests, emotional intelligence tests and more. For each of these types of analytical tools, it’s important that the service be able to explain the significance and value of each test.
Your recruiting company should be able to tell you, for example, how an emotional intelligence score corresponds with the overall job performance. Emotional intelligence includes traits such as self-awareness, self-management, and social relationship management. Many companies have found that high-scoring people in these areas tend to deliver a better predictor of success than certain other tests, such as an IQ test. But an experienced staffing service should be able to connect the dots and show you how their specific methodology accomplishes this.