When Business Requires 24 by 7
Our Network Operation Center (NOC) Services are a powerful combination of automation and expertise – a proven, fine-tuned monitoring system that eliminates distracting noise so our expert technicians can focus on triaging and resolving real alerts from knowledgebase-driven playbooks efficiently and effectively before they impact your business.
In combination with our next-generation Service Desk, our NOC Services come together to create our Integrated Service Center™, a centralized single-point-of-contact that captures all incidents, empowering us to deliver a level of incident and problem resolution, network visualization, and continuous improvement unmatched by other Managed Service Providers.
24 Hour Monitoring and Alerting
24 Hour Peace of Mind – And So Much More
- Utilize advanced monitoring and alerting capabilities for consistent results
- Take advantage of fully integrated, closed-loop network monitoring and management environment
- Take advantage of an extensive and ever-growing knowledge base of known solutions for quicker remediation of recurring events
- Reduced the noise from monitoring tools to ensure no critical alert goes unanswered
- Ensure alerts are automatically directed to where, and who, can get them resolved quickly with live-event monitoring
- Monitor user experience while watching for errors
- Gain centralized visibility through an advanced IT Service Management system
- Trust in expert technicians empowered with the knowledge and tools to quickly identify the root cause of issues
- Reduce Mean Time to Resolution (MTTR) with a single point of contact for Mature Incident Management and Major Problem Management
NOC Services FAQ
Q: Do you provide monitoring tools?
A: Yes, Enterprise Integration provides a suite of industry-leading monitoring tools with which to monitor your environment’s infrastructure including its servers, network, SAN, and endpoints. However, we can also provide our NOC Services by utilizing existing client tools when preferred.
Q: What is the Integrated Service Center (ISC)?
Q: What separates ISC from the competition?
Q: How will ISC help your company?
Q: What certifications does EI have that are directly involved or correlated to ISC?
