What’s the difference between EI’s ISC and a NOC?

While there are similarities, we’ve made the process easier. We’re not an overseas NOC service center. We’re 100% U.S.-Based and when you contact us with an issue, you’ll work only with our expert U.S. operations center staff. We also have1st contact resolution, so you won’t be bounced around from department to department. Additionally, we’re utilizing the tools we’ve developed to help deliver the promise of IT. EndPoint Experience and Digital Robotics Engine, just to name a couple, have been integrated across our operations center to help make life easier and to get you back to work faster.

When Business Requires 24 by 7
Uptime and Availability

You Require NOC Services from Our Integrated Service Center ™

Our Network Operation Center (NOC) Services are a powerful combination of automation and expertise – a proven, fine-tuned monitoring system that eliminates distracting noise so our expert technicians can focus on triaging and resolving real alerts from knowledgebase-driven playbooks efficiently and effectively before they impact your business.

In combination with our next-generation Service Desk, our NOC Services come together to create our Integrated Service Center™, a centralized single-point-of-contact that captures all incidents, empowering us to deliver a level of incident and problem resolution, network visualization, and continuous improvement unmatched by other Managed Service Providers.

24 Hour Monitoring and Alerting

24 Hour Peace of Mind – And So Much More

Utilize advanced monitoring and alerting capabilities for consistent results
Take advantage of fully integrated, closed-loop network monitoring and management environment
Take advantage of an extensive and ever-growing knowledge base of known solutions for quicker remediation of recurring events

Reduced the noise from monitoring tools to ensure no critical alert goes unanswered
Ensure alerts are automatically directed to where, and who, can get them resolved quickly with live-event monitoring
Monitor user experience while watching for errors

Gain centralized visibility through an advanced IT Service Management system
Trust in expert technicians empowered with the knowledge and tools to quickly identify the root cause of issues
Reduce Mean Time to Resolution (MTTR) with a single point of contact for Mature Incident Management and Major Problem Management

NOC Services FAQ

Q: Do you provide monitoring tools?

A: Yes, Enterprise Integration provides a suite of industry-leading monitoring tools with which to monitor your environment’s infrastructure including its servers, network, SAN, and endpoints. However, we can also provide our NOC Services by utilizing existing client tools when preferred.

Q: What is the Integrated Service Center (ISC)?

A: It is an automated service desk that serves as a client’s single Point of Contact (POC) for managing events (incidents and service requests) to resolution. The service desk facilitates the restoration of normal operational service to minimize business impact to the client. The service desk is available 24 hours a day, 7 days a week, and utilizes Information Technology Service Management (ITSM) best practices to record, route, and manage the timely response to all service requests.

Q: What separates ISC from the competition?

A: It is primarily US based. Plus, our service desk engineers are not a typical level 1 resource; many are level 2 or higher, consisting of a multitude of technology certifications from basic ITIL and A+ to fully fledged network, security and systems engineers. Also, our teams have a strong focus on continuous improvement, trend analysis and reoccurring event identification and remediation to help you save time and money.

Q: How will ISC help your company?

A: The ISC’s focus is on the customer experience, which is measured through call and ticket reviews. Our highly trained staff will build trust in your organization and help you build a high level of customer satisfaction which can lead to repeat business and good word of mouth advertising. We also help you avoid costly downtime and solve issues fast through root cause identification and remediation and P1 coordination, escalation and remediation.

Q: What certifications does EI have that are directly involved or correlated to ISC?

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When Business Requires 24 by 7 Uptime and Availability