Do You Offer Post-Migration Support?
The answer to this question should not be a “no”, unless you’ve requested that post-migration support not be included or offered. If a provider’s answer is a “no”, or anything close to it, then they’re not likely prepared to provide the kind of end-to-end migration that most organizations need.
Office 365’s benefits are plentiful, and while familiar tools such as Excel, Word, PowerPoint, and more, have remained mostly unchanged, modern productivity tools such as Teams, SharePoint, OneDrive, and more, offer collaborative advantages that can make a user’s workday easier – but it may take them some time to learn how. Post-migration documentation provided by your provider is often helpful to build workflow procedures for impactful new processes.
Additionally, Office 365 itself is in a constant state of change – adding new features, tools, applications, and more, on a regular basis. As these updates are released, your chosen provider can help you identify any that could be of benefit to your organization, along with configuration, installation, or training as necessary.
Although it’s crucially important to ensure a smooth transition to your new environment, that doesn’t mean a service provider’s task is complete. A full-scale migration should account for post-migration support.
While there are multiple reasons for you to migrate to Office 365, one of the most beneficial is the productivity boost from the advanced suite of modern tools and features included in this collaborative platform. But the platform doesn’t do you any good if your users don’t know how to take advantage of it.
Through tutorials, FAQs, cheat sheets, walk-throughs, and more, the ideal Office 365 migration services provider should offer extensive training to your users, during and after the migration, to ensure your organization gains the full productivity benefits from Office 365.