At EI, we believe that an exceptional customer management experience is fundamental to all managed services we offer. Our commitment to honesty and transparency in our partnerships is reflected in our use of partner scorecards. These scorecards go beyond standard SLAs and metrics, incorporating subjective feedback from our partners to provide a comprehensive evaluation of our service and customer experience.
Our scorecards use a 1-5 grading scale with a “5” equating to the most “Outstanding” service with various degrees of satisfaction all the way down to a “1” for Poor. But scorecards mean so much more than the numbers on them.
Their primary goal is to identify areas for improvement, drive meaningful conversations, and establish a measurement system to track performance over time. This makes scorecards an essential element of our partner evaluation process and relationship management.
Scorecards are a vital tool for partner management. The data collected enables our clients to maximize their return on investment with EI and ensures that the right conversations are taking place to track performance and improve outcomes, fundamentally strengthening relationships.
Benefits of Using Scorecards:
Communicate expectations clearly
Ensure partners are aligned with the same goals
Evaluate performance over specific time periods
Identify areas for proactive improvement
Increase consistency in vendor evaluation across various categories
