What’s the difference between EI’s ISC and a NOC?

While there are similarities, we’ve made the process easier. We’re not an overseas NOC service center. We’re 100% U.S.-Based and when you contact us with an issue, you’ll work only with our expert U.S. operations center staff. We also have1st contact resolution, so you won’t be bounced around from department to department. Additionally, we’re utilizing the tools we’ve developed to help deliver the promise of IT. EndPoint Experience and Digital Robotics Engine, just to name a couple, have been integrated across our operations center to help make life easier and to get you back to work faster.

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Finally, a Next Generation Service Desk and Monitoring Solution Has Arrived

And it is here for you 24×7, 365 days a year

IT Problem Resolution Made Quick and Easy So You Can Get Back to Work

Tired of the communication difficulties that arise when using an overseas network operations center?
Fed up with dealing with techs that don’t have the skill or knowledge to help you, which leads to you or your customer being bounced from employee to employee to employee?
Looking for an automated service desk solution that reduces per call costs while dramatically improving customer experience?

A Next-level Network Operations Center

EI’s Network Operations Center Will:

Reduce the noise from monitoring tools to ensure no critical alert goes unanswered
Automate system alerts for consistent results
Create a fully integrated, closed-loop network monitoring and management environment
Include solutions in the knowledge base for quicker remediation of recurring events
Provide centralized visibility of information in the IT Service Management System
Deliver automated self-healing capabilities through EI’s advanced tools
Monitor the user experience while watching for errors
Supply EI technicians with the ability to quickly identify the root cause of an end point issue

There’s no longer a need to painfully walk through steps to uncover a solution to your IT issue.

EI’s Network Operations Center has the expert staff and tools in place to reduce your MTTR and get you back to work faster.

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Why You Need the Intergrated Service Center

Get the Right Tools for the Jobs:

Monitoring solutions that claim they have one tool that monitors everything are inefficient and a poor return on investment. ISC delivers the best tool for each unique technology (servers, network, SAN, Endpoint) which is a much more efficient and cost-effective approach.

Tune Out False Alerts:

Being able to tune out false alerts is critical to utilizing a monitoring solution effectively. EI always makes this a priority during implementation.

Centralize ALL Alerts to the Service Desk:

Through use of advanced automation, alerts that are presented to the Service Desk have predefined routing and categorization to eliminate ticket thrashing between service teams and to ensure escalation to the appropriate service team or individual.

Continuous Improvement:

ISC includes a continuous improvement process that identifies alerting trends that need problem remediation.

Learn More About ISC & What It Can Do for Your Business

Many companies have benefited from the ISC. It ensures service requests are handled in a prompt, courteous and professional manner and gives you valuable insight through schedule reports and dashboards. All customers also enjoy access to a customer IT portal to track any service request they have submitted.

Our ISC has repeatedly been shown to make good sense for small, medium and large-sized businesses from an IT, financial and productivity perspective.

Click on the button below to download our free report and learn much more about Enterprise Integration and our services, including ISC

Discover ISC Secrets

Frequently Asked Questions About ISC

Q: What is the Integrated Service Center (ISC)?

A: It is an automated service desk that serves as a client’s single Point of Contact (POC) for managing events (incidents and service requests) to resolution. The service desk facilitates the restoration of normal operational service to minimize business impact to the client. The service desk is available 24 hours a day, 7 days a week, and utilizes Information Technology Service Management (ITSM) best practices to record, route, and manage the timely response to all service requests.

Q: What separates ISC from the competition?

A: It is primarily US based. Plus, our service desk engineers are not a typical level 1 resource; many are level 2 or higher, consisting of a multitude of technology certifications from basic ITIL and A+ to fully fledged network, security and systems engineers. Also, our teams have a strong focus on continuous improvement, trend analysis and reoccurring event identification and remediation to help you save time and money.

Q: How will ISC help your company?

A: The ISC’s focus is on the customer experience, which is measured through call and ticket reviews. Our highly trained staff will build trust in your organization and help you build a high level of customer satisfaction which can lead to repeat business and good word of mouth advertising. We also help you avoid costly downtime and solve issues fast through root cause identification and remediation and P1 coordination, escalation and remediation.

Q: What certifications does EI have that are directly involved or correlated to ISC?

24×7 support at a 9-to-5 pace

Do you currently have the in-house ability to provide live event monitoring and proactive alerts directed to right people at the right time?

Can you offer 24×7 coverage of your network infrastructure internally?

You need a helping hand!

While the nature of today’s business has come to demand 24×7 uptime and availability, today’s IT departments have come to face unprecedented challenges. In addition to the burdens of day-to-day fixes, patching and upgrades, they’re also combating security threats, satisfying changing certification requirements and sifting through piles of data, along with more critical business initiatives than they can count. They’re stretched thin and trying to provide that support can be overwhelming, inefficient and eventually costly to the organization, either by loss of talent or loss of the would-be revenue used to hire additional staff.

But with EI’s Integrated Service Center, neither is at risk. With ISC, we can help keep your staff focused on your business, while we focus on monitoring your infrastructure. We’ll provide you with the 24×7 coverage you need and the peace of mind you deserve by delivering advanced monitoring and alert capabilities and faster resolution times.