IT Problem Resolution
Made Quick and Easy

Get back to work faster with 24×7 1st contact resolution from EI’s Integrated Service Center

Make life simpler with a 100% U.S.-Based operations center

Finally, a Next Generation Service Desk & Monitoring Solution Has Arrived…

  • Tired of the communication difficulties that arise when using an overseas network operations center?
  • Fed up with dealing with techs that don’t have the skill or knowledge to help you, which leads to you or your customer being bounced from employee to employee to employee?
  • Looking for an automated service desk solution that reduces per call costs while dramatically improving customer experience?

A Next-level Network Operations Center

EI’s ISC Will:
  • Reduce the noise from monitoring tools to ensure no critical alert goes unanswered
  • Automate system alerts for consistent results
  • Programmatically handle Event Storms, often before they cause any impact
  • Create a fully integrated, closed-loop network monitoring and management environment
  • Include solutions in the knowledge base for quicker remediation of recurring events
  • Provide centralized visibility of information in the IT Service Management System
  • Deliver automated self-healing capabilities through EI’s Digital Robotics
  • Monitor the user experience while watching for errors through EI’s EndPoint Experience
  • Supply EI technicians with the ability to quickly identify the root cause of an end point issue
Integrated Service Center

There’s no longer a need to painfully walk through steps to uncover a solution to your IT issue.


EI’s ISC has the expert staff and tools in place to reduce your MTTR and get you back to work faster…and it starts with your free consultation.

Get my free ISC Consultation!

Don’t Just Take It From Us,

Here’s What Happy Clients Are Saying…

  • Eliminates 1,000 tickets a month
  • Speeds up problem recognition
  • Reduction of time & overhead
  • User Satisfaction
Mike Mahoney
Sr. VP of Global IT Service Delivery – SGSCO
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Trusted by 126,000+ Users and Companies Like...

Tired of receiving thousands of incidents (tickets) that are unresolved and mask the true issues that exist in the infrastructure?

After years of strategizing on where the gaps in the industry were and what our clients really needed, EI began internally developing a tool suite that would create a simple, unified view of the entire IT supply chain. This allows our clients to visualize, understand and improve upon the value IT delivers to their business. Today, that vision is being turned into reality through our Integrated Services Center (ISC); a next-level network operations center that’s transforming the way business is done.

This service reduces your costs by eliminating the expense of recruiting, training and maintaining a call center staff and by eliminating the cost of downtime and schedule inefficiencies.

Why You Need the ISC

Get the Right Tools for the Jobs:

Monitoring solutions that claim they have one tool that monitors everything are inefficient and a poor return on investment. ISC delivers the best tool for each unique technology (servers, network, SAN, Endpoint) which is a much more efficient and cost-effective approach.

Tune Out False Alerts:

Being able to tune out false alerts is critical to utilizing a monitoring solution effectively. EI always makes this a priority in the first week of implementation.

Save Time & Money With Automation:

EI has found that greater than 60% of notifications that used to pass through a prior system as valid alerts can be automated through the use of digital robotics for remediation.

Centralize ALL Alerts to the Service Desk:

Through use of advanced automation, alerts that are presented to the Service Desk have predefined routing and categorization to eliminate ticket thrashing between service teams and to ensure escalation to the appropriate service team or individual.

Continuous Improvement:

ISC includes a continuous improvement process that identifies alerts that can be automated for resolution.

Learn More About ISC & What It Can Do for Your Business

Many companies have benefited from the ISC. It ensures service requests are handled in a prompt, courteous and professional manner and gives you valuable insight through schedule reports. IT customers also have access to our Service Delivery Intelligence tool, which provides insight into all workstations within their environment. All customers also enjoy access to a customer IT portal to track any service request they have submitted.

Our ISC has repeatedly been shown to make good sense for small, medium and large-sized businesses from an IT, financial and productivity perspective.

Click on the button below to download our free report and learn much more about Enterprise Integration and our services, including ISC

Discover ISC Secrets

Frequently Asked Questions About ISC

24×7 support at a 9-to-5 pace
Do you currently have the in-house ability to provide live event monitoring and proactive alerts directed to right people at the right time?
Can you offer 24×7 coverage of your network infrastructure internally?
You need a helping hand!

While the nature of today’s business has come to demand 24×7 uptime and availability, today’s IT departments have come to face unprecedented challenges. In addition to the burdens of day-to-day fixes, patching and upgrades, they’re also combating security threats, satisfying changing certification requirements and sifting through piles of data, along with more critical business initiatives than they can count. They’re stretched thin and trying to provide that support can be overwhelming, inefficient and eventually costly to the organization, either by loss of talent or loss of the would-be revenue used to hire additional staff.

But with EI’s Integrated Service Center, neither is at risk. With ISC, we can help keep your staff focused on your business, while we focus on monitoring your infrastructure. We’ll provide you with the 24×7 coverage you need and the peace of mind you deserve by delivering advanced monitoring and alert capabilities and faster resolution times backed by a 100% U.S.-Based operations center and advanced automation and self-healing tools.

 
Your IT issues resolved faster, so you can get back to business

Adopt ISC and get skilled, qualified and experienced technicians on demand…
immediately solving your IT skills gap
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Enterprise Integration