Using Solarwinds’ Orion console provides a useful look at a network architecture and performance in a single place. It also allows IT staff to set and configure a robust set of alerts and triggers that send text messages, emails or create tickets automatically. Like Riverbed, Solarwinds is also able to monitor the connections between disparate cloud applications and servers.
The power of any tool that provides complete monitoring and alerting is two-fold. One, the IT staff have to create and customize alert settings for each class of device and specific mission-critical applications. Secondly, when a part of a network goes down (a switch, for example), the loss of service across multiple devices, applications and storage devices can trigger a massive flood of nearly identical alerts. While you want a record of all of these alerts and what was affected, you don’t want to have to manually go through them all before you start looking into the actual cause of the outage. On the other hand, you can’t completely dismiss any of them until you determine which tickets have the same root cause and which might be a symptom of a separate problem.
That’s where DRE’s machine learning ability comes into play. By learning Orion’s Open APIs, DRE can customize alerting for you based on the type of device or the applications it runs. It also learns and maps the entire network, so a flood of nearly identical Orion tickets from an outage can be collated and reduced to a single automated root-cause analysis. If there also happens to be a similar outage of a different application, DRE can provide separate alerting on that outage and can be set up to prioritize the alerting based on business needs and impact.