HOW WE DELIVER THE PROMISE OF IT
In an industry historically known for major service issues and interdepartmental silos, we will always strive to be different.
By using best practice ITIL/ITSM methodology in all facets of our business, we are able to standardize our service delivery mechanism, creating efficiencies benefiting our entire customer base. And we do so consistently, leading to higher productivity and improved customer experience.
At EI, we believe Next Practice will be the use of automation to capture best practice in a systematic way, ensuring consistent repeatability. With our SDI solution we are able to take the ITIL Best Practice and develop software to execute these practices on a 7×24 manner, which is not possible with human execution.
Our Black Ops teams are then able to focus their superior skills further improving efficiency and capability knowing the routine tasks are completed by SDI™.