Automate the ability to rapidly identify failures
Traditional monitoring systems were designed to be unintelligent applications that purely acted as a delivery mechanism between the hardware and the support person, generally overwhelming the technician with thousands of alerts and information to the point they simply start ignoring them. Introducing Proactive Monitoring and Alert Management, the cornerstone of EI’s initiative.
“We provide a next generation Service Desk and Monitoring solution to our clients through our proprietary tool sets: SDI™, Digital Robotics™ and Endpoint Experience™. Combined together with System Monitoring tools and the Service Desk guarantee your full business value is returned.”