INNOVATIVE TECHNOLOGY AND SERVICES
Our mature and proven Service Desk has the resources to keep your business operational and your employees productive 24 hours a day, 7 days a week and 365 days a year. Housed within our 15,000-square-foot state-of-the-art network operations center (NOC), our team of certified technicians are available when your business needs them most. With more than 700 professional certifications and a dedication to providing raving fan customer service, our first tier of support is often all your users ever need.
Our Innovative Tools
Unlike a typical help desk, EI offers desk to field operations, with local service desk agents and an in-house state of the art facility that allows our agents to visit our clients on-site at any time. Our service desk agents work with our clients’ first hand to provide first call resolutions and innovative solutions. We focus on delivering through our people, our processes and our innovative technology to provide transparency, efficiency and effectiveness while driving your IT costs down.
Our combination of innovative tools allows for proactive monitoring and automated provisioning to provide detailed reporting and real time workflows, delivering a transformational service desk experience.
We empower our people with ITSM best practices which means tangible improvements to service delivery for your users while simultaneously reducing the cost of that delivery. EI’s service desk drives efficiency, reduces IT costs, manages risks, improve control and increases productivity for your end users.