SDI Service Delivery Intelligence


SDI, or Service Delivery Intelligence, is EI’s symphony of skilled people, automated processes and intelligent tools harmonizing to create a simple, unified view of your entire business technology supply chain: from endpoint devices, routers and hubs to wireless networks, database servers all the way to the datacenter.

By transcending traditional silos, our tools connect and correlate all of your data into a humanized interface that creates client centricity and helps ensure a positive customer experience. These revolutionary tools are connected to our world class ITSM service delivery management system and digital robotics engine which is able to detect issues and resolve them before they affect your end users, or generate an alert for human intervention.

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