Managed Services - NSOC Overview

The EI Network & Security Operations Center is a multi-million dollar investment driven by our vision to deliver the true value of information technology.  We use a comprehensive set of sophisticated technology tools to monitor and manage your IT experience, productivity and efficiency.  We manage customers of all sizes from the NSOC, from 5 PC offices to 10,000 seat Fortune 100 organizations.

We are delivering on a sustained vision of developing a PROACTIVE culture of the industry’s most talented professionals.  We combine empowered people with industry leading tools to mitigate or eliminate your pain. We have a system of operation that enables the right action at the right time.

Enterprise Integration’s NSO services provide:

• 24 X 7, 365 days/year access
• Proactive monitoring
• Proactive management
• Single point of contact (SPOC)
• Rapid Notifications & service level management
• Service level agreements (SLA’s) & incident management
• Root cause analysis
• Help desk services
• Security & vulnerability management
• Firewall management
• Tape backup & restoration services
• Patch management
• Desktop management refresh & configuration management
• WAN, LAN, MAN monitoring & management
• Complete & comprehensive reporting