Managed Outsourcing - Our Approach

A decision to outsource IT operations can be driven by many factors or needs. Cost containment & control, enhanced security, improved uptime or corporate governance is but a few reasons to engage EI in discussions regarding the benefits of outsourcing solutions.  We realize true value to your business is the efficient management of all components of IT and its alignment to your core business.  The behaviors & actions of best practice IT are built by efficient processes, knowledgeable people, and proven tools & technology that deliver to business driven metrics and goals.

Any organization that delivers IT services to their customers with a goal to support the business processes, needs inherent structure in place. Historically, that structure was based around functions and technical capabilities. With the ever-increasing speed of change and the associated need for flexibility, a technology driven approach must be paralleled with a detailed best practice processes along with core measurements.

IT organizations are now seeking to streamline IT for improved cost savings, better resource management, and increased service levels.  Today’s business, in many ways, is driven by technology which constantly offers opportunities for efficiencies, savings, and improved performance.  That is why there is so much momentum in the IT world toward strong process frameworks, such as IT Infrastructure Library (ITIL), Microsoft Operations Framework (MOF), Gartner’s Total Cost of Ownership (TCO), Six Sigma and many others. 

Enterprise Integration’s (EI) has chosen ITIL as the framework for its approach to IT Service Management.  ITIL is a mature best practice framework that is considered a worldwide “de facto standard.”  ITIL focuses on benefits to the business and the customers, and integrates well with a blended service mix (internal & external providers) or “selective sourcing” arrangements.

EI will assess your organization’s current environment to include software, hardware, network and human resources.  The following business process areas will be assessed:

• Availability Management
• Capacity Management
• Financial Management (for IT Services)
• Service Level Management
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Continuity Management (IT Service)
• Security Management